Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns & Refunds
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange (no refunds).
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.You’ll also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@cozydev.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We pride ourselves in going over and beyond to keep our customers happy. You can always contact us for any return question via email:
info@cozydev.com.au.
Faulty Items
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Cozy Dev. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.
Cozy Dev is to cover return postage for returns of faulty items.